Frequently Asked Questions

Frequently Asked Questions
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Frequently Asked Questions

Need-to-Knows About Pismo Lighthouse Suites

Visiting beautiful Pismo Beach? Below, find the answers to any questions you may have about your upcoming stay at Pismo Lighthouse Suites. If you can't find the information you're looking for, please feel free to contact us directly and we would be more than happy to help. We look forward to welcoming you to Pismo Lighthouse Suites and all that Pismo Beach, CA has to offer.

General 

  • What time is check-in? Check-in begins at 4 PM daily.
  • When is check-out? Visit us at the Front Desk or leave your keys in the room by 12 PM.
  • Is late check-out available? Late check-outs may be requested, but not guaranteed. Late check-out is based on availability and extra fees may apply. Please contact the hotel directly to request a late check-out. 
  • Do you have on-site parking? Yes, we are happy to offer our guests free on-site parking. We even offer a Tesla electric car charging station for your eco-friendly needs.
  • Do you provide free Wi-Fi? Yes, we do! For all your business or social media needs, our high-speed Fiber Internet connectivity is complimentary. 
  • Is room service available? No, but the Front Desk can provide recommendations for nearby restaurants in Pismo Beach. 
  • Is there an elevator at the hotel? Yes. 
  • How do I access the pool & jacuzzi? In accordance with the new policies mandated by local and state authorities, the pool has limited occupancy restrictions in place and reservations are required. Reservations can be made at check-in. Drop-in hours will be available if occupancy levels aren’t met. Pool attendants will be regularly sanitizing high touch areas. To encourage social distancing on the pool deck, lounge chairs will be spaced six feet apart. Jacuzzi will remain closed until further notice. We appreciate your patience and respect as we do our best to navigate the new requirements.
  • Does Pismo Lighthouse Suites have any family activities? It's all fun and games here! Our newly upgraded Play Deck is filled with games like Ping Pong and Mini Golf, play structures, and so much more nearby activities
  • What is Pismo Lighthouse Suites' pet policy? We are proud to be a dog-friendly hotel! There is a small fee of $50 per day ($150 maximum, two dogs included in $50/day fee) for our dog-friendly rooms. Click here for more information. 
  • How does Pismo Lighthouse Suites conserve water? We are limiting our water use by placing biodegradable cups in room, changing sheets every 3rd day of your stay (unless otherwise requested), and replacing towels left on your floor. Please feel free to contact the Front Desk to request glassware. Conserve water and save $10, ask the Front Desk how.
  • Do you allow smoking on property, or in the rooms? No, no smoking or vaping of any kind is permitted anywhere at the hotel. Thank you in advance for your cooperation!

Reservations 

  • What is your cancellation policy? All reservations must be cancelled at least 24 hours before arrival date to avoid penalty. Cancellations made within 24 hours of arrival will be charged the first night's room and tax upon cancellation. All cancellation fees are waived for arrivals affected by COVID-19. 
  • What is your incidental hold policy? Upon check-in, we will place a hold on your card in the amount of room and tax plus $100, in case of any incidental charges. If a debit card is used, the authorization will appear as an actual charge and the remaining funds will be refunded at check out. The refund can take up to 7 business days to process.
  • Does Pismo Lighthouse Suites charge a resort fee? No, as one of the few hotels in Pismo Beach that does not charge a daily resort fee, we take pride in offering our guests complimentary Wi-Fi, self-parking, and daily continental breakfast without an extra fee. 
  • Is breakfast included with my reservation? Yes, please enjoy daily complimentary grab & go breakfast in The Galley from 7 AM to 10 AM. 
  • Is your hotel affiliated with any airlines for mileage points? As a Martin Resorts property, you can earn 500 Alaska Airline miles per qualifying stay at the Pismo Lighthouse Suites by booking direct. Must mention you are an Alaska Airlines Mileage Plan member at check-in. Miles will be awarded upon check-out. Plus, travel with Alaska, purchase wines from San Luis Obispo Wine Country, and fly your wine home free!
  • How will the Coronavirus (COVID-19) impact my stay at a Martin Resorts hotel? As our guest, your health and safety come first. We are taking proactive measures to ensure the health and safety of our employees and guests by instituting enhanced disinfection protocols. For further details on our response to the Coronavirus, click here

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